Director – Contact Center Customer Service

Overview: M&T Bank is a bank for communities, focused on serving our customers better than anybody else can. The Director of Contact Center Customer Service leads a large team, managing 4 or more senior leaders who in turn oversee hundreds of managers and bankers in our Contact Centers. The individual in this role shapes culture, drives strategy, maintains high standards of operational excellence, and cultivates and develops talented people. Primary Responsibilities: Inspires and leads a team t…